Becoming a Member
No. You need an email address to sign up.
Yes, your membership will be linked via the email address that you registered with.
When signing up on our website, use the same email address you used to register when shopping in our physical outlet. The membership will be linked automatically.
Accounts cannot be combined or transferred.
Yes, please send an email to cs@misclaire.com for assistance.
Placing an Order
1. Log in to misclaire.com. If you are a new customer, sign up as a member first.
2. Add your items to your shopping cart by clicking on the ‘ADD TO CART’ button.
3. Review the items you have selected by clicking on the ‘VIEW CART’. You can change the items or remove items from your cart.
4. To finalize your purchases, click ‘CHECKOUT’ and follow the instructions to complete your payment.
No, once your order has been placed, you are unable to cancel/amend the order. You may contact our customer service cs@misclaire.com to check your order status and see what can be done.
Contact our customer service cs@misclaire.com for assistance. If your order has been shipped, it will be impossible to make any amendments to the address.
All the items in the website are ready-stock and tracked with every purchase. However, due to human errors, mistakes may still happen once in awhile. If that happens, our customer service will contact you for a refund or exchange with other available items in-store.
Shipping
West Malaysia (Semenanjung Malaysia) : RM6 (free shipping for purchases RM60 & above)
East Malaysia (Sabah, Sarawak, Labuan) : RM12 (free shipping for purchases RM120 & above)
Singapore : RM40 (free shipping for purchases RM300 & above)
Brunei : RM80 per shipment
*take note that the final amount eligible for free shipping is the one after all discounts and promo codes have been applied
We will process and ship out your parcel the next working day (Malaysian calendar).
Depending on the courier company, delivery usually takes 1-3 working days.
You will receive an email with your tracking number once your order is fulfilled by our operation team.
Tracking numbers will be sent to you via email, or you may also check it in your member's account on misclaire.com
This service is only available ay our Taman SEA (PJ) outlet. The parcels will take 1-2 business days (Monday - Friday) to reach the outlet. Please wait for a confirmation Whatsapp message from us, or call 011-16223349 to check the parcel status before arranging for pickup.
Returns & Exchanges
Yes, we allow returns with the terms and conditions stated on the Return Form that you will receive in your parcel.
Please refer to our return policy for more details before returning your parcel.
After confirming that your item is returnable via our Return Policy, you may proceed to ship your item together with the Return Form to the address below:
Aishop Online Solution (M) Sdn Bhd
Bangunan THK,
Unit 3.2, 2A, Jalan 51a/243, Seksyen 51a,
46100 Petaling Jaya,
Selangor, Malaysia.
03-78660669 (for delivery staff only)
The delivery fee for returning the item to our warehouse shall be borne by the customer.
Yes, you may drop off your return parcels to our physical outlets (except for SOGO KL). We will take 1-3 business days to process your return. Same return policy applies.
Direct exchanges can be done at our physical outlets (except SOGO KL) with same value or higher value item (top up) available in the store. No monetary refunds will be made.
For online exchanges, you may ship the item back to us and you will receive a Gift Card from us in the value of your exchange item.
Please refer to our return policy for more details before returning your item.
*this does not apply to 3rd party platforms e.g. Shopee, Tiktok
PHYSICAL OUTLET RELATED
Yes, only our Taman SEA, PJ outlet is available for self-pickup. Parcels will take 1-2 business days (Monday to Friday) to reach the outlet. Please wait for a confirmation WhatsApp message from us, or call 011-16223349 (Taman SEA outlet) to check the parcel status before arranging your pickup.
If your order is urgent, kindly contact our customer service 014-9649976 first to confirm the arrival date before selecting self-pickup.
Yes, our cashier in the physical outlet can help you to place an order online and ship the item directly to your address.
Yes, please contact our customer service at cs@misclaire.com so we can help you place an order with the physical outlet.
Yes, provide the same email address you use online while you purchase in-store and the points will be automatically given to you once the purchase is made.
Yes. The maximum redemption is RM50 per bill.
500 points = RM5 discount
1000 points = RM10 discount
1500 points = RM15 discount
2000 points = RM20 discount
3000 points = RM30 discount
5000 points = RM50 discount
*points redemption in store must be in a round figure as above
Member's benefits
You will get 1 point with every RM1 spent.
You can redeem RM1 discount with every 100 points collected.
You may update your birth date in our SMILE points system. On your birthday, you will receive 1000 points from us which is equal to a RM10 discount!
Discount Code
Discount code needs to be keyed in from the shopping cart. Click 'View Cart' before proceeding to the check-out cart.
Key in code at top left of page.
Click Apply, and proceed to Checkout.
Please always check your final purchase value to ensure deduction have been made.
Please check if you are currently enjoying member's VIP discount.
If your VIP discount value is higher, the system will only read the higher rate.
Certain promo codes and VIP discounts are not stackable (subjected to on-going promotion mechanics), it will take whichever discount value is higher.
No. Promo codes are only valid during the campaign period and will not be made available thereafter.
Any repurchases due to returning a promotional item, can be purchased based on its current selling price or utilizing any other available promo codes at the time of repurchase.