Becoming a Member
Yes. This helps us to serve you better. Registration is simple - we only need your name and email address. Create a password that you can remember to complete the registration. When you sign up, you will receive a complimentary gift of 500 points which equals to a RM5 discount!
No. An email address is compulsory in order for you to become a member.
Yes, your membership will be linked via the email address that you registered with.
As long you are using the same email address while you purchase in our physical store, the membership will be linked automatically after you sign up as our online member.
We are sorry. We are unable to combine or transfer memberships to another account.
Yes, please send an email to cs@misclaire.com
We have migrated our website to a new system starting from 1st September 2021. Please sign up for a new membership account if you have not visited us after 1st September 2021.
Placing an Order
It's simple! Follow these steps:
1. Log in to misclaire.com. If you are a new customer, sign up as a member first.
2. Shop by browsing through any of our products and view more details on each product page.
3. Add your chosen size to your shopping cart by clicking on the ‘ADD TO CART’ button.
4. Review the items you have selected by clicking on the ‘VIEW CART’. You can change the items or remove items from your cart.
5. To finalize your purchases, click ‘CHECKOUT’ and follow the instructions to complete your payment.
Sorry, we are unable to reserve unpaid orders. Only orders that are paid successfully will be reserved.
After you have successfully made the payment, you will receive an email to notify you that your order is confirmed!
Unfortunately, once your order has been placed, you are unable to cancel the order. Depending on the status of your order, you may contact our customer service cs@misclaire.com to see what can be done.
Unfortunately, once your order has been placed, you are unable to modify your order. Depending on the status of your order, please contact our customer service cs@misclaire.com for assistance.
Depending on the status of your order, please contact our customer service cs@misclaire.com to amend your shipping details. If your order has been shipped, it will be impossible to make any amendments to the address.
Items that are available for purchase in the website are in stock. You won't be able to purchase an item if it is out of stock.
Sorry, this service is temporarily not available.
All the items in the website are ready-stock and tracked with every purchase. However, due to human errors, mistakes may still happen once in awhile. If that happens, our customer service will contact you for a refund or exchange with other available items in-store.
Payment
Online Banking - Maybank2u.com, CIMB Clicks, Hong Leong Connect, Bank Islam, PBe, Alliance Online, RHB Now and FPX)
All major Credit Cards - Visa and Mastercard
Debit Cards
E-Wallet - Boost, Grab Pay, MAE by Maybank and MCASH
Shipping
West Malaysia (Semenanjung Malaysia) : RM6 (free shipping for purchases RM60 & above)
East Malaysia (Sabah, Sarawak, Labuan) : RM12 (free shipping for purchases RM120 & above)
Singapore : RM40 (free shipping for purchases RM300 & above)
Brunei : RM60 per shipment
Australia: (temporary not available)
*please take note that the final amount eligible for free shipping is the one after all discounts and promo codes have been applied
We will process and ship out your parcel the next working day (Malaysian calendar).
Depending on the courier company, delivery usually takes 1-3 working days.
You will receive an email with your tracking number once your order is fulfilled by our operation team.
Tracking numbers will be sent to you via email, or you may also check it in your member's account on misclaire.com
Yes, you can, but it's only available for our Taman SEA (PJ) Store. The parcels will take 1-2 business days (Monday - Friday) to reach the store. Please wait for a confirmation Whatsapp message from us, or call 011-1622-3349 to check the parcel status before arranging for pickup.
Returns & Exchanges
Yes, we allow returns with the terms and conditions stated on the Return Form that you will receive in your parcel.
Please refer to our return policy for more details before returning your parcel.
Direct exchanges can be done in-store (at our physical stores).
However, we are unable to do any direct exchanges online at the moment. You may ship the item back to us and re-purchase the right size on the website after you receive a Gift Card from us.
Please refer to our return policy for more details before returning your item.
After confirming that your item is returnable via our Return Policy, you may proceed to ship your item together with the Return Form to the address below:
Aishop Online Solution (M) Sdn Bhd
Bangunan THK,
Unit 3.2, 2A, Jalan 51a/243, Seksyen 51a,
46100 Petaling Jaya,
Selangor, Malaysia.
03-7866 0669 (for delivery staff/postman only)
The delivery fee for returning the item to our warehouse shall be borne by the customer.
Yes, you may exchange in our physical stores with same value or higher value item (top up) available in the store. No monetary refunds will be made.
Yes, you may drop off your return parcels to our physical stores. We will take 1-3 business days to process your return. Same return policy applies.
PHYSICAL STORE RELATED
Yes, you can. The parcels will take 1-2 business days (Monday - Friday) to reach the store. Please wait for a confirmation Whatsapp message from us, or call 011-1622-3349 to check the parcel status before arranging for pickup.
Yes, our cashier in the physical store can help you to place an order online and ship the item directly to your address.
Yes, please contact our customer service at cs@misclaire.com so we can help you place an order with the physical store.
Yes, remember to provide your email address while you purchase in-store and the points will be automatically given to you once the purchase is made.
Yes, you can. Take note that the maximum redemption is RM50 per bill.
500 points = RM5 discount
1000 points = RM10 discount
1500 points = RM15 discount
2000 points = RM20 discount
3000 points = RM30 discount
5000 points = RM50 discount
*points redemption in store must be in a round figure as above
Member's benefits
We have migrated to a new points system starting from 1st September 2021. Please contact cs@misclaire.com if you need further assistance.
We have migrated to a new and different system whereby membership discounts have been discontinued. We will still reward you with a new points system that you can enjoy!
You will get 1 point with every RM1 spent.
You can redeem back RM1 discount with every 100 points collected.
You may update your birthday in our SMILE points system. On your birthday, you will receive 1000 points from us which is equal to a RM10 discount!
Discount Code
Discount code needs to be keyed in from the shopping cart.
Click View Cart (https://misclaire.com/cart ) before you proceed straight to check-out cart.
Key in code at top left of page.
Click Apply, and proceed to Checkout.
Please always check your final purchase value to ensure deduction have been made.
Please check if you are currently enjoying member's VIP discount.
If your VIP discount value is higher, the system will only read the higher rate.
Certain Discount codes and VIP discounts are not stackable (subjected to on-going promotion mechanics), it will take whichever discount value is higher
The Discount Code is only made valid during the campaign period and will not be made available thereafter.
Any repurchase due to return, the item can be purchased based on its current selling price or utilizing of available promo code at the time of purchase.